Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future.
Are you ready to kickstart your career in IT with an innovative global company? Kapsch is seeking a Junior Service Desk Specialist in Vienna to join our dynamic team.
In this role, you'll be the go-to person for internal and external customer support, tackling technical incidents, monitoring IT infrastructure, and providing remote assistance. If you have a basic understanding of LAN/WAN, are familiar with PC diagnostics, and have solid Windows and MS Office skills, this could be the perfect opportunity for you. Fluent in both German and English? A fast learner and team player? Join us at Kapsch, where you’ll have the chance to grow!
Your responsibilities:
- 1st level support for internal and external customers
- Incident coordination in ITSM tool
- Providing solutions to incidents and failures
- Escalation of complex incidents
- Monitoring of IT systems infrastructure
- Remote technical support for systems users
- Configuration of applications and testing
- Cooperation with other teams and departments
Your profile:
- LAN and WAN basic knowledge
- Familiar with PC components and it’s diagnostics
- Very good knowledge of Windows and MS Office
- Readiness to work 8h and/or 12h shifts (including night hours and weekends)
- You are a teamplayer and fast learner
- Good German and English (written and spoken)
- French language would be an advantage
Our offer to you:
- We have a unique corporate culture, driven by family tradition since 1892. We strive to create a work environment conducive to personal growth, satisfaction and achievement
- Work in a friendly enviroment, within a dynamic international team
- Attractive career path within the organization
- Possibility to participate in regular trainings (technical and personal development)
- Social benefits of a modern company, e.g. Homeoffice, mobile devices, flexible working hours, operating restaurants, meal discount, bridge day regulation, job ticket etc.
- A market compliant gross salary of 35.000,00 p.a. – which can be adapted according to your qualification and relevant experiences.
- Die Benefits des Arbeitens bei Kapsch Österreich
Kapsch is proud to be an equal opportunity employer. We attach great importance to a balance in the diversity of our employees. Therefore we welcome all applications without regard to gender, age, religious beliefs/ideology, sexual orientation, ethnicity or national origin.
Your contact person for this position is:
Sylwia Kolp T +43 50 811 1902